Frequently Asked Questions
Product & Usage
✈️ Can I use 1Above on a long flight?
Absolutely, you can use 1Above on a long flight. It does not affect sleep and contains no caffeine or stimulants. It is designed to help with hydration and provide essential nutrients during travel. Additionally, 1Above contains Pycnogenol, which helps reduce jet lag symptoms.
How much 1Above do I need?
For travel, one tube of 1Above is enough for up to 25 hours of flying. For daily wellness, one tube lasts about 5 days if you take 2 tablets per day.
Use our simple calculator to work out your ideal dose based on your travel duration.
Instructions: Slide the airplane icon to calculate how much 1Above you need for your trip. Be sure to purchase the same amount for your return journey.
Rule of thumb
Travel: Take 1 tablet (dissolved in 500mL of water) every 2–3 hours of flying while awake. For best results, take 2 tablets per day for the two days before and after travel. Maximum 7 tablets per day.
Work & Party: Take 2 tablets daily to support your wellness.
When should I take 1Above?
Travel: Take 1 tablet in 500ml/17 fl oz water every 2–3 hours during your flight (while awake). Do not take more than 7 tablets in 24 hours. For best results, take 2 tablets daily 2–3 days before departure to prepare your body, and 2–3 days after arrival to support recovery.
Work: Take 2 tablets daily.
Party: Take 1 before bed and 1 in the morning.
😴 Does 1Above keep you awake or interfere with sleep?
No, 1Above does not contain caffeine or stimulants, so it won't keep you awake. Some people notice they feel more energised, which comes from the hydration and nutrients helping your body perform at its best.
Can I use 1Above even when I'm not flying?
Absolutely, while 1Above was designed with travellers in mind, it's just as useful for busy days, long work hours, or whenever you need smart hydration and wellness support.
What is the best strategy to beat jet lag?
Along with taking 1Above, follow the strategy in our jet lag guide for the best chance of beating jet lag.
What does the plus "+" mean in "Jet Lag Relief+"?
The “+” means more than jet lag relief – energy, hydration, and recovery support to help you fly well and arrive ready.
Safety & Ingredients
👶 Can children take 1Above?
1Above is designed for adults only. While research suggests the ingredients are generally safe, we recommend not giving 1Above to children as a precaution.
Is 1Above gluten free?
Yes, 1Above Jet Lag Relief+ Tablets are gluten free.
Does 1Above Jet Lag Relief+ contain sugar?
Very little, less than 1g per tablet.
How is the 1Above Jet Lag Relief+ Berry different from the Citrus?
Both the Berry and Citrus have the same active ingredients and provide the same benefits. The difference is in the flavour — Berry offers a different taste and a refreshed look.
🤰Is 1Above safe during pregnancy?
1Above contains Pycnogenol (French pine bark extract), one of the world's most studied antioxidants. However, its safety during pregnancy has not been extensively studied. As a general precautionary measure, it is best not to take 1Above. *You can still follow the steps in this article to minimise jet lag.
💊 Does 1Above interfere with my medications?
1Above is a supplement, not a medicine, and is generally safe for adults. However, if you are taking any medications, we recommend checking with your healthcare professional to make sure it's suitable for you. We want you to feel confident and safe when using 1Above.
Shipping & Orders
Where can I buy 1Above?
Please check out our stockist page.
If you live in Australia or the US, you can place an order from Amazon with faster shipping options.
*Orders placed on this website are shipped from New Zealand.
Do you offer free shipping?
We offer FREE SHIPPING worldwide for orders:
- Over NZ$70 shipping within New Zealand,
- Over NZ$100 shipping to Australia,
- Over NZ$150 shipping elsewhere.
Orders placed here will be fulfilled from New Zealand via NZ Post.
*DHL Express Shipping (delivery within 3-5 working days, additional costs apply) is available at checkout.
🇳🇿 🇦🇺 🇨🇦 🇺🇸 🇸🇬 How long does it take for 1Above to be delivered?
Typical delivery times - for reference only (no guarantee). Add 1–2 working days for order processing:
- NZ 🇳🇿: Overnight Auckland; 2–3 working days nationwide (+1–2 rural).
- AU 🇦🇺: 6–10 days (Amazon available).
- UK 🇬🇧: 7–14 days.
- US 🇺🇸 & SG 🇸🇬: Up to 15 days (Amazon available).
- CA 🇨🇦 & Other: Up to 15 days. DHL Express available.
🇬🇧 How soon can I receive 1Above in the UK?
We regularly ship to the UK from New Zealand, and orders typically arrive within 7–14 days using standard shipping via NZ Post and Royal Mail.
For faster delivery, we offer an express shipping option via DHL Express (additional fees apply). Selecting this option at checkout typically results in delivery within a week.
Please note that if your order value is less than £135, we collect VAT on behalf of HMRC, and no import tax or duty should be payable by you.
Can I use reward points on my purchase?
Yes, you can redeem your 1Above Points on one-off purchases. Points cannot currently be applied to subscription orders. If you'd like to use your points towards a subscription purchase, please contact us and we'll be happy to help.
Value & Subscriptions
Is 1Above expensive?
Not at all. Compared to the cost of flights, hotels, and lost time, 1Above is a small investment that helps you arrive ready and make the most of your trip.
Each tablet makes 500 mL and delivers great value, especially with its premium blend of electrolytes, vitamins, and super antioxidant Pycnogenol®.
🏷️ Do you offer a discount for first-time buyers?
Yes, we do. Simply sign up for our newsletter at the bottom of our website and continue shopping — your discount will be automatically applied at checkout.
If you experience any issues, please contact us and we’ll be happy to assist.
🔁 Can I subscribe and save?
Yes! Save 15% on every 2-pack or 4-pack order. Choose delivery every 1, 3, or 6 months — cancel anytime, no strings attached.
How long does one tube last?
One tube covers up to 25 hours of flying — about a one-way trip like Los Angeles ↔ Sydney, New York ↔ Hong Kong, or London ↔ Auckland.
For best results, we recommend starting a couple of days before your trip and continuing for a couple of days after to support recovery. In this case, you may need an extra tube depending on the length of your journey and how much you take before and after.
As a guide:
- Short international trip (under 10 hours each way): 2 tubes may be enough.
- Long-haul trip (20+ hours each way): Plan for 4 tubes if taking before and after as recommended.
- For everyday wellness, one tube lasts about 5 days when taken at 2 tablets daily.